FAQs

How do I contact Refurbished Outlet?

You can contact us in 3 ways;

Email: Contact Us form via refurbishedoutlet@gmail.com

Live chat: the chat box will appear when available

What are Refurbished Conditions Product Sell?

Premium 

The device appears lightly used as the body and screen are pristine. A fully tested certified refurbished device that is in Premium condition and looks like new.

Excellent 

The device might have no sign on the body, but the screen is seen as perfect. A fully tested certified refurbished device that is in Excellent condition and runs beautifully.

Good 

The device might not have noticeable marks on the body or screen. But a fully tested certified refurbished device that is in Good condition and runs smoothly.

Do I need to return an item?

yes you can 30 days free return. if you wish to return the device you purchased for any reason like damage or any isuues found on device. We have made the return process as easy as possible. Simply fill out the contact us and we will send you the next steps via email.

What payment methods do you accept?

We accept all major credit cards, including PayPal, American Express, Visa, and MasterCard. 

Tell me about your delivery methods

We offer free delivery in UK, we use DPD.  3-4 Days Monday to Friday.

Can I trust you?

Why not? We started this business in 2020 and have served over a million customers. We haven’t faced any problems with our customers and consistently provide a positive experience. We never store or share customer details, and our site is highly secure.

Product Guarantees?

All the refurbished devices have a 12-month warranty and a 30-day money-back Guarantee.  

Unlocked Sim Free?

All of our refurbished phones are SIM-free, whether they use a physical SIM or an eSIM. Our engineers always check to ensure that no devices have a SIM card in them before delivery.

VAT & Taxes 

Our refurbished phones are VAT-free, with no additional cost included in the price.